Welcome to our Hotel

Dear Guest,

Welcome  to our Hotel ! An ancient property from the  12th century that  hosts today the prestigious Hotel degli Orafi,  few steps from Ponte Vecchio, in the heart of Florence.

Herewith you can find some information about aour services and facilities:

 

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BUFFET BREAKFAST

The breakfast lounge is provided for you on the first floor and offers a delicious breakfast from bakeries and cookies to a healthy based one. Enjoy the wonderful view over the Arno and the congenial atmosphere from the XIX century when it was the Florentine residence's ballroom.

Breakfast is served at buffet from 7:00 am to 10:30 am  respecting the hygiene meausures to prevent the infection from spreading of Covid-19. you are kndly asked to sanitize your hands before entering the breakfast lounge.

For Room service dial Ext. 4120 (in breakfast hours, first service available at 7:30 am ) or Ext. 136 (Reception)  . Please fill in the form the night before, contact the Reception at Int. 136 and hang it on the door  before 2 am

 

BAR WITH VIEW on the 5th FLOOR

From our American Bar on the top floor, you will have a unique view over the river Arno, Palazzo Vecchio, Brunelleschi's magnificent Dome and the splendid hills surrounding Florence.

Our Bar is open everyday from 12:30 pm to 11:30 pm  Bar with a View

This is where you can enjoy a Drink, with relaxing background music and – why not..– where you can taste typical local and Italian dishes accompanied by a qualitative wines, beers and cocktails

Our specialty is the so called "AperiVista" (fingerfood with view)" a gourmet aperitif that includes a gourmet platter of cold cuts together with a drink or "AperiOrmanni" , that is to say a wine tasting of 3 different kind of Chianti wines /Chianti classico and Riserva) from our own Ormanni wine cellar together with a selection of fingerfood. Price is € 30 per person for the AperiVista or € 45 for AperiOrmanni.

For further information or Room Service dial Ext. 4550 (in Service hours, last service at 11 pm) or Reception Ext. 136

CHECK OUT

Check out time is 12.00 p.m. for Hotel rooms and 10:00 a.m. for Apartments. Please advise the front desk for any requirement about collecting the luggage or store your luggage before the departure. Ext. 136.

 

LAUNDRY SERVICE

Laundry service is available  5 days a week, Monday to Friday (except week-end and bank holidays)

If you require Laundry service please, contact our front desk before 10:00 a.m Ext .136

The chamber maid will  collect the laundry bags within 10.00 a.m. Fill in the form and leave your items in the room in the laundry bags (you can find them in the wardrobe).

Regular Service: Pick up by 10.00 a.m., returned by 10.00 p.m.

Express Service: If you require express service, please contact the front desk Ext. 136. Prices will be increased of 50%

The Hotel is not responsible for shrinkage, fastness of color or delayed delivery.

Service by the weight: Euro 12/ kg , water washing , drying and folding only (not ironing)

 

	WASHING/ IRONING	IRONING
HANDKERCHIEF	€     4,00
OVERCOAT ANORAK	€   30,00 €   35,00
GENTLEMEN
SHIRT	€   10,00	€   7,00
TROUSERS	€   11,00	€   9,00
JACKET	€   11,00
TIE	€   10,00
SUIT	€   22,00
PULLOVER	€   11,00	€   9,00
POLO T-SHIRT	€   11,00	€   9,00
PYJAMAS	€   15,00	€  10,00
UNDERPANTS	€    4,00
A PAIR OF SOCKS	€    4,00
LADIES
BLOUSE (SHIRT)	€    10,00	€    7,00
SKIRT	€    11,00	€    9,00
TROUSERS	€    11,00	€    9,00
DRESS	€    30,00
EVENING DRESS	€    60,00
JACKET	€    11,00
FOULARD SCARF	€    11,00
PULLOVER	€    11,00	€    9,00
T-SHIRT	€    11,00	€    9,00
NIGHT GOWN	€   15,00	€   10,00
LADIES UNDERWEAR	€     4,00
BRA	€     4,00
A PAIR OF SOCKS	€     4,00

 

 

 

 MINIBAR

Your room is equipped with a Minibar

MINIBAR	numeber of items	Price
MINERAL WATER STILL	2	FREE* for BB stays only
MINERAL WATER SPARKLING	2	FREE* for BB stays only
COKE	2	€  4,00
FRUIT JUICE	2	€   4,00
ITALIAN BEER	2	€   6,00
CHIANTI CLASSICO "ORMANNI"	1	€   8,00
WHITE WINE	1	€   8,00
SNACK	1	€   3,00
* For room only stays in apartment water is free  only the day of arrival	extra bottles	€  1.50

 

TELEPHONE

HOTEL NUMBER            +39 055 26622  or   +39 335 6757726 WhatsApp only     

DEPARTMENT                       EXT.

OUTSIDE LINE                     0

CONCIERGE                         136

SWITCHBOARD                   136

ROOM SERVICE                   136

8-10:30 am

 BAR                                       4550

LAUNDRY SERVICE             136     

FROM ROOM           

>TO ROOM                        4 + ROOM NUMBER

>TO SUITE                        40+ SUITE NUMBER

CORPORATE PARKING

 

For those using our cooperating garage we kindly inform that the hotel declines any kind of responsibilities in case of damage. The garage owned by the company “Florence Parking di Carmosini Andrea” has a private insurance that covers accidents.

The ticket that proves the delivery of the car to the garage staff is kept by the hotel and the customer can check it at the reception any time. During the stay the garage is authorized to move the vehicle to their carpark for logistic and technical reasons. The cost is € 30/35 depending on the car size

ATTENTION: Please be aware that the car delivery will take at least one hour. Plaese reserve the time with the Reception in advance.

 

SOUVENIRS

It is possible to purchase the following products. Please contact the Reception Ext. 136

 

T-SHIRT                     € 12,00

Adult XL/XXL 

                      

T-SHIRT                     € 10,00

Child Xs /S 

        

Bathrobe                    € 90,00

 

Towel                         € 35,00

Sponge

 

Bath towel                  € 70,00

Sponge

                       

Slippers                     € 15,00

 

Dr. Vranjes                € 45,00

Home Diffuser

with sticks

 

SAFETY PROCEDURES

DO NOT SMOKE IN THE ROOM AND IN THE PUBLIC AREAS

Do not use electrical appliances, which are defective.

Do not block with luggage or other things the emergency equipment (fire extinguishers, etc.) and the exits.

Do not use in your room irons, dish-warmers, stoves and heaters of any kind.

Do not use the elevator in case of any such of emergency.

 

In case of fire

The Hotel degli Orafi is equipped with a fire detection system and our staff has been trained to respond to any emergency situation. All areas of the hotel are equipped with alarm stations, which are continuously monitored and provide an automatic link to the front office and the nearest fire station.

In the event of an emergency, the hotel staff will communicate with all guests by announcing the status of the alarm over public address system.

All guests are urged to become familiar with the following safety information as well as the location of exits, alarm stations, extinguishers and fire hoses on arrival. These clearly unlined on the back of the guest room doors.

 

On the way to your room, for precaution, we recommend you to:

Locate the nearest fire exit. Remember the number of doors between the exit and your room. Open exit door and examine the staircase layout. Locate the nearest alarm station, fire extinguisher and fire hoses.

 

Inspect your room:

Study the layout of your room. Read this emergency information carefully, including for reporting a fire and know your evacuation route.

 

What if you detect a fire?

If there is a fire or smoke, immediately activate the nearest fire alarm and use the phone to call the operator.

If you are in the hallway, press the red button

Always take your key card before exit to notify us that you are not in the room

Close door around the fire area to keep the fire from spreading.

If possible, exit from building if the appears to be serious. The meeting point is outside the hotel to the left

Remain calm, do not hurry.

 

What if you hear an alarm in your room?

If you hear a fire alarm, evacuate by the nearest exit immediately. If you hear any announcement over the public, address system follow all instructions, and do not hurry.

When the alarm is raised, the fire doors in the public areas will automatically close but may still be used for evacuation purpose.

 

What if you are ordered to evacuate your room?

Take your room key if you are in your room. Open the door carefully, watch for smoke. Immediately close the door and remain in your room if there is thick smoke outside.

If it is dark or smoky, feel you way along the wall and fallow the light. Stay low, the air is fresher at floor level.

Open the emergency exit door to the stairs outside, carefully. Watch out for thick smoke.

Never try through thick smoke and never use the elevators. Remain calm, do not hurry.

 

What if you cannot leave your room?

Stay in the room and keep the fire out. If you cannot exit, your room is the safest place to be.

Stuff wet towels or sheets and wedge these under the door to prevent smoke from entering the room.

Fill the bathroom or the shower with plenty water and have wastebasket or bucket nearby for carrying the water. This way you can quickly dampen the wet clothes that are keeping smoke out. Signal your presence. Wave a sheet out your window as a signal to the fire fighters that the room is occupied.

Stay close to the floor. Tie a wet cloth over your nose and mouth for easier breathing. Do not jump out of the building and do not break windows unless necessary. You may need them to keep the smoke. Remain calm and do not hurry.

 

Inform someone of your presence. Call the front desk, Ext 136, beat at the door or signal people below from the window to attract their attention.

Remember that few people are burned to death in fires. Most people die from smoke, poisonous gases and panic. Panic is usually the result of not knowing what to do. If you have an escape plan and adapt it to the emergency, you can greatly increase your chances survival.

 

Communicate with all guests by announcing the status of the alarm over public address system.

All guests are urged to become familiar with the following safety information as well as the location of exits, alarm stations, extinguishers and fire hoses on arrival. These clearly unlined on the back of the guest room doors.

On the way to your room, for precaution, we recommend you to:

Locate the nearest fire exit. Remember the number of doors between the exit and your room. Open exit door and examine the staircase layout. Locate the nearest alarm station, fire extinguisher and fire hoses.

Inspect your room:

Study the layout of your room. Read this emergency information thoroughly, including for reporting a fire and know your evacuation route.

 

What if you detect a fire?

If there is a fire or smoke, immediately activate the nearest fire alarm and use the phone to call the operator.

What if you hear an alarm in your room?

If you hear a fire alarm, evacuate by the nearest exit immediately. If you hear any announcement over the public, address system follow all instructions, and do not hurry.

When the alarm is raised, the fire doors in the public areas will automatically close but may still be used for evacuation purpose.

  

Always take your key card before exit to notify us that you are not in the room

Close door around the fire area to keep the fire from spreading.

If possible, exit from building if the appears to be serious. The meeting point is outside the hotel to the left

Remain calm, do not hurry.

 

What if you are ordered to evacuate your room?

Take your room key if you are in your room. Open the door carefully, watch for smoke. Immediately close the door and remain in your room if there is thick smoke outside.

If it is dark or smoky, feel you way along the wall and fallow the light. Stay low, the air is fresher at floor level.

 

Open the emergency exit door to the stairs outside, carefully. Watch out for thick smoke.

 

Never try through thick smoke and never use the elevators. Remain calm, do not hurry.

What if you cannot leave your room?

Stuff wet towels or sheets and wedge these under the door to prevent smoke from entering the room.

Fill the bathroom or the shower with plenty water and have wastebasket or bucket nearby for carrying the water. This way you can quickly dampen the wet clothes that are keeping smoke out. Signal your presence. Wave a sheet out your window as a signal to the fire fighters that the room is occupied. Stay close to the floor.

Tie a wet cloth over your nose and mouth for easier breathing. Do not jump out of the building and do not break windows unless necessary. You may need them to keep the smoke. Remain calm and do not hurry.

 

Inform someone of your presence. Call the front desk, Ext 136, beat at the door or signal people below from the window to attract their attention.